Q64 — AWS SAP-C02 Ch.1

Question 64 of 75 | ← Chapter 1

Q139. A company runs a customer service center that accepts calls and automatically sends all customers a managed, interactive, two-way experience survey by text message. The applications that support the customer service center run on machines that the company hosts in an on-premises data center. The hardware that the company uses is old, and the company is experiencing downtime with the system.The company wants to migrate the system to AWS to improve reliability.Which solution will meet these requirements with the LEAST ongoing operational overhead?

Correct Answer: A. Use Amazon Connect to replace the old call center hardware. Use Amazon Pinpoint to send text message surveys to customers

Explanation

The solution that will meet the requirements with the least ongoing operational overhead is Option A:--- Use Amazon Connect to replace the old call center hardware, which provides a scalable, reliable, and easy-to-manage cloud-based contact center. Amazon Connect can handle high volumes of calls and provides advanced features such as IVR (Interactive Voice Response), CTI (Computer Telephony Integration) and intelligent routing.---- Use Amazon Pinpoint to send text message surveys to customers. Amazon Pinpoint is a fully managed service that enables companies to engage with their customers via multiple channels, including email, SMS, push notifications, and voice.Option B uses SNS instead of Pinpoint, which may require additional configuration and management overhead.Option C requires migration of the call center software to EC2 instances and setting up an Auto Scaling group, which may add complexity and increase operational overhead.Option D only addresses sending text message surveys but does not provide a replacement for the old call center hardware.