Q85 — AWS AIF-C01 Ch.1

Question 85 of 100 | ← Chapter 1

A company handles thousands of customer support interactions and wants to analyze them to identify common questions and derive insights. Which AWS service can the company use to meet this requirement?

• A. Amazon Lex
• B. Amazon Comprehend ✓
• C. Amazon Transcribe
• D. Amazon Translate

Correct Answer: B. Amazon Comprehend

Explanation

To analyze thousands of customer support interactions and extract insights—including identifying common questions—requires a natural language processing (NLP) service. Amazon Comprehend analyzes unstructured text to detect topics, key phrases, entities, sentiment, and relationships, enabling companies to derive actionable insights from large volumes of support interactions.