Q78 — AWS AIF-C01 Ch.1

Question 78 of 100 | ← Chapter 1

A company receives thousands of customer support interactions daily and wants to analyze them to identify common issues and derive insights. Which AWS service can meet this requirement?

• A. Amazon Lex
• B. Amazon Comprehend ✓
• C. Amazon Transcribe
• D. Amazon Translate

Correct Answer: B. Amazon Comprehend

Explanation

This question tests knowledge of AWS services. To analyze large volumes of customer support interactions and identify recurring issues, a natural language processing (NLP) service is required. Amazon Comprehend provides NLP capabilities—including entity recognition, sentiment analysis, and topic modeling—to extract insights and relationships from text. Therefore, B is correct.